Returns

We want you to enjoy your shopping experience every time you order from our Webpage.

However, there may be times when the goods you order are not exactly what you wanted or expected.

  1. Notifying us

You must notify Customer Services by telephone on 0330 124 3100 or by email to EveryoneActive@d2ffitness.com that you wish to return goods within fifteen (15) working days of receiving them.

When notifying us, please have the following details to hand:
- your order reference number;
- your e-mail address and contact number;
- a daytime contact telephone number; and
- the reason for the return.

Where the relevant goods are damaged or defective you will also be asked to provide a full description of the problem. This will ensure we can process your return request as quickly as possible.

  1. Returning goods to us

All goods must be returned with their original labels and packaging (including where such packaging is damaged), together with the delivery note.

Unless otherwise stated on the delivery note, please send the goods to us at:

D2F Fitness Ltd
Unit 32 Wornal Park
Worminghall
Buckinghamshire
HP18 9PH

Please clearly print your order reference number and return address on the outside of the parcel. Parcels being returned remain your responsibility until we have received them. We therefore recommend you obtain proof of postage when posting goods back to us.

  1. Exchanges and refunds
  2. Unwanted goods

We will refund you the cost of any unwanted goods (including the cost of delivering the goods to you) in accordance with this Returns Policy. We will not refund you the cost of sending the goods back to us.

Please be aware that you will not be entitled to a refund where goods are returned to us in an unacceptable or used condition, as determined by us in our reasonable opinion.

  1. Damaged or defective goods

We will either replace any damaged or defective goods or refund you the cost (including the cost of delivering the goods to you).

  1. Refund payments

Refunds will be processed using the payment information you provided when ordering the goods.

Refunds are processed by us on the Friday of each week (except in the event of a public holiday, when payments are processed the previous day).

Refunds will usually appear on your account within five (5) working days of being processed, however this may be extended depending on your bank. We will not be liable for any delays caused by your bank or card issuer or if your card is declined (for example because it has since expired).